Reference

How panen29 Handles Your Personal Data

When you open an account with us, we collect only what we need to run your sessions, process your DANA, OVO or GoPay transactions, and keep your wallet secure.

Account data protectedDANA, OVO, GoPay transaction recordsYour right to access or deleteNo third-party data salesIndonesia-eligible service

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Have a question about your data, want to request a copy of what we hold, or need to update the wallet linked to your account? Our support team handles privacy requests through the channels below. Include your registered email and the wallet type you use — DANA, OVO or GoPay — so we can locate your account quickly and process your request without unnecessary back-and-forth.

Live Chat Open the chat widget inside your account dashboard. Our team can pull your data-request form and walk you through the steps to verify your identity before we release any account information.

Email Support Send your privacy or data-access request to our support address listed in your account settings. Quote your registered phone number and wallet type for a faster response from our data team.

Account Settings Panel Go to Settings then Privacy in your account. You can view your stored contact details, update your linked wallet between DANA, OVO and GoPay, and submit a data-deletion request directly.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply practical, layered controls across every part of your account — from the moment you link your e-wallet to the moment you request a withdrawal. Here is how each area works so you know what to expect.

Wallet Transaction Security

Every DANA, OVO and GoPay deposit or withdrawal is passed over an encrypted connection. We store only a reference ID and amount — your wallet PIN and full credentials never touch our servers.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your lobby layout. You can clear or block cookies in your browser settings, though some account features may not work without them.

Data Retention and Deletion

Account and transaction records are kept for the period required under the rules applicable to eligible regions. Once that period ends, data is deleted. You can request early deletion for non-transactional data through your account settings panel.

Third-Party Data Sharing

We do not sell your data. We share only what is necessary with payment processors — DANA, OVO, GoPay — to complete your transaction, and with fraud-detection services that help keep your account from being accessed without your knowledge.

What We Collect and Why We Use It

panen29 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect personal data in three main situations. First, when you register: your name, email address, phone number and the wallet identifier you link — whether that is DANA, OVO or GoPay. Second, during transactions: deposit references, withdrawal confirmations and the timestamp of each wallet movement

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are stored so our finance team can resolve any dispute you raise. Third, through your device: we log IP address, browser type and session duration to detect unusual login patterns and keep your account safe from unauthorised access. Players in Depok who use mobile access will
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notice that our session-token system re-verifies your device each time you log in from a new browser. We do not collect payment credentials such as full card numbers or wallet PINs — those stay inside your e-wallet app and never pass through our servers. Cookies help
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us remember your lobby preferences and language setting across visits. We retain transaction logs for as long as required under applicable rules for the regions where our service is available, then we delete them. Availability and data-handling obligations depend on local law and the eligible regions
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we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on panen29

These are the questions we hear most from account holders about how their information is used, stored and managed on panen29.

We store your name, email, phone number and the wallet identifier — DANA, OVO or GoPay — that you link at registration. No wallet PIN or full payment credential is ever stored on our side.

Yes. Go to Settings then Privacy in your account, or contact us via live chat. We will verify your identity first, then provide your stored data in a readable format within the timeframe our process allows.

Submit a deletion request through the Privacy section in your account settings or email our support team. Transactional records tied to wallet activity may be retained for the legally required period before deletion.

We share only what is required with payment processors like DANA, OVO and GoPay to complete your transactions, and with fraud-detection partners. We do not sell personal data to advertisers or unrelated third parties.

We use cookies to maintain your login session and remember lobby preferences. You can disable cookies in your browser, but some account features — including staying logged in — may stop working correctly without them.

Non-transactional data is deleted on your request. Wallet transaction records are held for the retention period required in your eligible region under applicable rules, then permanently removed from our systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How panen29 Handles Your Personal Data

Reach Us About Your Privacy Rights

Data Handling, Cookies and Account Security

Common Questions About Your Privacy on panen29

01 What personal data does panen29 store when I register?

02 Can I request a copy of the data panen29 holds on my account?

03 How do I ask panen29 to delete my personal data?

04 Does panen29 share my data with third parties outside Indonesia?

05 How does panen29 use cookies and can I turn them off?

06 What happens to my data if I close my panen29 account?

Privacy Policy

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